Summit programme 2012

24th October

19:30
RECEPTION BY COURTESY OF THE MADRID CITY COUNCIL FOR AUTHORITIES, SPEAKERS AND SPONSORS.
Venue: Casa de la Villa Palace

25th October

09:30-10:00
OFFICIAL INAUGURATION OF THE INTERNATIONAL CRUISE SUMMIT 2012.
Andrew Stuart, Executive VP, Global Sales & Passenger Services - NORWEGIAN CRUISE LINE - REPRESENTING ECC
Ignacio Arrondo Perals, Director of Services and Competitiveness - SPANISH STATE PORTS - MINISTERY OF FOMENTO
Cristina Recoder de Casso, General Director - SPANISH INSTITUTE OF TOURISM STUDIES - TURESPAÑA
Javier Conde, Coordinator of Economic Affairs - MADRID CITY COUNCIL

10:00-10:30
Presentation:
NEW CHALLENGES FOR THE CRUISE INDUSTRY. STATE OF THE INDUSTRY.
Andrew Stuart, Executive VP, Global Sales & Passenger Services - NORWEGIAN CRUISE LINE - REPRESENTING ECC

10:30-11:00 • Coffee break

11:00-12:30
Panel 1:
THE CRUISE INDUSTRY BEYOND 2012. NEW CHALLENGES.
Moderator - Mark Robinson, Managing Director - INTERCRUISES SHORESIDE & PORT SERVICES
Leornado Massa, Commercial Director South Europe and Country Manager Italy - MSC CROCIERE
Alfredo Serrano, Managing Director - IBEROCRUCEROS
Fraser Ellacott, Managing Director - THOMSON CRUISES & ISLAND CRUISES
Francis Riley, VP & General Manager Intl. - NORWEGIAN CRUISE LINE
Cecilia Abert, Sales & Marketing Director UK & Europe - REGENT SEVEN SEAS CRUISES
Tom Wolber, Senior Vice President Operations (COO) - DISNEY CRUISE LINE

12:30-14:00
Panel 2:
DEVELOPING THE IDEAL CRUISE DESTINATION - PORT & DESTINATION CONNECTIONS.
Moderator - David Selby, Managing Director - TRAVELYIELDS LTD
Tom Wolber, Senior Vice President Operations (COO) - DISNEY CRUISE LINE
Kate O´Hara, Chair - CRUISEBRITAIN
Nadine Palatz, Manager - ATLANTIC ALLIANCE
Steven Young, Head of Port Operations and Services - CARNIVAL UK (P&O Cruises and Cunard Line)
Eduardo López-Puertas, Land Operations Vice President - PULLMANTUR
Stavros Hatzakos, President - MEDCRUISE

14:00 -15:30 • Lunch

15:30-17:00
Panel 3:
HOW TO CREATE AN ATTRACTIVE CRUISE TOURIST OFFER?
Moderator - Luis de Carvalho, CEO - CONSULT DC
Mª Angels Marín, Operations Director - BC TOURS & SHIPPING
Bo Nylandsted Larsen, Director - CRUISE BALTIC and CRUISE CONPENHAGEN NETWORK
Jacqui Nobile, Port & Shore Excursion Operations Manager - THOMSON CRUISES & ISLAND CRUISES
Emilio R. Freeman, Destinations & Land Discoveries - AZAMARA CLUB CRUISES
Marco Frigoli, Regional Manager Mediterranean - INTERCRUISES SHORESIDE & PORT SERVICES
Carolina B. Palazón, Councilor for Tourism and Environment - CARTAGENA CITY COUNCIL

17:00 -17:30 • Coffee break

17:30-19:00
Panel 4:
PERCEPTIONS FROM ABROAD OF “DESTINATION SPAIN”. WHAT AND HOW TO IMPROVE.
Moderator - Alan Lam, Journalist specialised in cruise and tourism - CRUISE BUSINESS REVIEW
Paul Nuyens, Director Business Development Benelux, Spain & Portugal - SEADREAM YACHT CLUB
Steven Young, Head of Port Operations and Services - CARNIVAL UK (P&O Cruises and Cunard Line)
Simon Pickup, Sustainable Tourism Manager - ABTA LTD.
Andrew Stuart, Executive Vice President, Global Sales & Passenger Services - NORWEGIAN CRUISE LINE
Julio López Astor, Deputy General Director for Planning and International Network - TURESPAÑA

21:00:
HARD ROCK CAFE MADRID WILL OFFER THE COCKTAIL-DINNER FOR SPEAKERS AND SPONSORS.
Venue: Hard Rock Cafe Madrid


26th October

09:00-9:30
Presentation:
A GROWING CRUISE SEGMENT: PREMIUM - LUXURY.
Emilio R. Freeman, Destinations & Land Discoveries - AZAMARA CLUB CRUISES

09:30-10:00
Presentation:
MARKET AND DIVERSITY - NEW TRENDS IN SHIPBUILDING.
Eero Mäkinen, SVP Marketing - STX FINLAND OY

10:00-10:30
Presentation:
THE CRUISE INDUSTRY - FACING THE SAFETY CHALLENGE.
Robert Ashdown, Director Technical, Environment & Operations - EUROPEAN CRUISE COUNCIL

10:30-11:30
Panel 5:
SELLING THE LUXURY PRODUCT.
Moderator - Félix González, Journalist - Cruise Specialist. Editor - INFOCRUCEROS.COM
Juergen Stille, Director Sales Continental Europe - NORWEGIAN CRUISE LINE
Leonardo Massa, Commercial Director South Europe and Country Manager Italy - MSC CROCIERE - YACHT CLUB
Paul Nuyens, Director Business Development Benelux, Spain & Portugal - SEADREAM YATCHCLUB
Cecilia Abert, Sales & Marketing Director UK & Europe - REGENT SEVEN SEAS CRUISES
Agustín Quesada, Director - Mundomar - CUNARD LINE
Silvia Semeria, Manager Sales France, Monaco, Spain & New Markets - SILVERSEA CRUISES

11:30-12:00 • Coffee break

12:00-12:30
Master Class:
PASSENGER CARE IN CASE OF INCIDENTS/EMERGENCIES. THE ROLE OF PORTS, DESTINATIONS, CRUISE LINES AND SHIPPING AGENTS.
Andrew Baldwin, Costumer Care & Communications Manager - CARNIVAL UK & CARNIVAL CRUISE LINE
Raynel Gonzalez, Costumer Care Manager - CARNIVAL CRUISE LINE

12:30-14:00
Panel 6:
HOW TO SELL THE CRUISE PRODUCT BETTER.
Moderator - Eugenio de Quesada, President - GRUPO NEXO
Emiliano González, Managing Director - MSC CRUCEROS
Bernardo Echevarria, Managing Director - COSTA CRUCEROS
Luis Grau, Deputy General Manger - IBEROCRUCEROS
Belén Wangüemert, Managing Director - ROYAL CARIBBEAN - CELEBRITY CRUISES - AZAMARA CLUB CRUISES
Sonia Prieto Marqués, VP & General Manager Sales, Marketing & Revenue - GRUPO PULLMANTUR
Gabriel Subías Cano, CEO - BARCELO VIAJES
Jesús Juárez López de Coca, Managing Director - HALCONVIAJES.COM - VIAJES ECUADOR

Organizado por / Organised by:
INTERNATIONAL CRUISE SUMMIT
CruisesNews Media Group
Tel +34 91 630 64 99
Mail: infosummit@cruisesnews.es


Madrid

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Press: register to attend

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