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Virginia López ValienteManaging DirectorCRUISES NEWS MEDIA GROUPINTERNATIONAL CRUISE SUMMIT
Virginia Lopez Valiente is the owner and Managing Director of Cruises News Media Group, a company dedicated to communication, marketing and promotion of the Cruise industry.
Cruises News Media Group edits the magazine Cruises News and organises annually the International Cruise Summit, the Cruise Excellence Awards, Cruise Forums and Cruise Trainings.
Virginia has spent most of her two-decade career leading departments of commercial, marketing and operations in international companies of various sectors such as transport, hospitality and consultancy.
Before founding Cruises News Media Group, she held various managerial posts in companies such as DHL, Panalpina Global Transport, Air Express International, Thomas International and IPS Consultants and was Director of Operations for Spain and Portugal at Hospitality Marketing Concepts, an American multinational of marketing and loyalty programs for luxury hotels and chains.
She has a degree in Business Administration, International Trade and Marketing and completed her executive program (PGD) in Marketing Management and Strategic Management at the British School of Management Sciences in London.
Virginia is the publisher and editor of Cruises News (the magazine) following on from the pioneering work by the founder of the magazine and the company.
Luis de CarvalhoCEOBERMELLO AJAMIL & PARTNERS EUROPECONFERENCE DIRECTOR
Luis the Carvalho is the CEO of Bermello Ajamil & Partners Europe, which was formed in October 2013 resulting from a merger between port and destination development firm Consult DC and US cruise and maritime architecture firm Bermello Ajamil and partners (B&A).
Bermello Ajamil & Partners Europe is currently involved on several projects involving Northern European, Danish, Baltic Sea, Mediterranean and West African regions.
Luis started his career in 1986 with Premier Cruise Lines and RCCL in Miami. He then spent 12 years with Crystal Cruises, being their LA based Corporate Port Coordinator overseeing shore side operations globally while inspecting new ports and destinations.
From 2005 on he served as: National Director Cruise Operations in Ultramar Express / TUI Spain based in Barcelona, Director of Cruise Operations in Tumlare Corporation and Director of Cruise Operations in Kuoni Destination Management based in Copenhagen.
After gathering knowledge and experience from all angles of the industry he started his own consulting firm Consult DC in 2009 to better serve the global cruise community.
Luis is also a regular organizer, speaker and moderator of international conferences, cruise seminars and workshops.
José Llorca OrtegaPresidentSPANISH STATE PORTS AGENCY
Jose LLorca Ortega, born in Ripoll (Girona), has a civil engineering degree from the Universitat Politècnica de Catalunya and is a senior civil servant in the Technical Department of the Ministry of Defence. He has held various positions in the Ministries of Defence and Development. In the latter, the General Director of Ports and Coasts and the General Director of Ports and State Harbours.
He has participated in the Group of Ports of the European Union (Port Working Group) and the Group of Experts of Dragados at the London Dumping Convention of the International Maritime Organization (IMO). He has also been Secretary of the Spanish Association of Ports and Harbours (1990-2000) and a member of the Finance Committee of the International Navigation Association (PIANC-PIANC).
In 2000-2004 he was president of Ports and President of the public company PORTEL. During this period he was responsible for the draft Law on Financial Regime and service delivery at the ports of general interest, subsequently adopted as Law 48/2003, which represented a breakthrough in the liberalization and improvement in the competitiveness of the Spanish port sector.
He is currently Director of the Program ROM standardization in the field of planning, design, implementation and operation of ports, having been a speaker for several of the recommendations included in the Program. He participates as an expert on various international working groups in the field of port infrastructure and intermodal transport.
Mar de MiguelGeneral Manager of TourismMADRID CITY COUNCIL
Francis RileySenior Vice President International Sales & OperationsNORWEGIAN CRUISE HOLDING
Since May 2011, Francis Riley heads Norwegian Cruise Line’s international sales and marketing efforts as Vice President & General Manager International. Prior to re-joining Norwegian in August 2010 as Director of Sales for Asia Pacific, Latin America and the Caribbean, Riley most recently was responsible for the cruise development at Tourico Holidays. He previously worked for Norwegian in the United Kingdom, having joined in 2004 and was appointed General Manager of the company’s London office in June 2006.
Riley relocated to Miami in October 2007 to oversee the international business development for the company.
Riley began his career with Thomas Cook in a variety of roles including reservations, sales, marketing and commercial relations before joining British Airway’s Air Miles Travel Company where he spent five years directing Air Miles supplier agreements. He also worked in the loyalty marketing sector with Nectar, the UK’s largest loyalty programme.
James LangleyMarine SuperintendentSAGA CRUISES
Carla Salvadό started working at the Port of Barcelona in 1992, and first involved in the cruise industry in 2003. She has worked for 3 years as Secretary General of MedCruise, and served its BoD in subsequent years. She is now the Marketing and Cruise Manager of the Port of Barcelona. She has studied Economics and Business Management at the Pompeu Fabra University and ESADE Business School.
Fernando PachecoCommercial DirectorMSC CRUCEROS
Sonia PrietoVP Customer Experience & General Manager Spain and PortugalPULLMANTUR GROUP
Sonia Prieto Marqués is Pullmantur Group’s General Manager in Spain and Portugal. Her areas of responsibility include Revenue Management, Marketing, Corporate Communications, Travel Service and Customer Service. She currently leads a team of over 200 professionals at the company headquarters in Madrid.
Sonia has a wealth of experience in the tourism sector. She held different management positions at Pullmantur prior to taking up her current post. Previously, she worked for more than 15 years at NH Hotels, where she was Revenue Management Director and Deputy Operations Director.
Jacqui NobilePort & Shore Excursion Operations ManagerTHOMSON CRUISES
Jacqui Nobile is the Port and Shore Excursion Operations Manager for Thomson Cruises. Jacqui started her career with Thomson Holidays over 18 years ago, after graduating from the University of Bournemouth with a degree in Tourism Studies. Following a stint as an overseas representative in Menorca, Mallorca and Tenerife, she then spent 3 years working onboard Thomson Cruises vessels managing their shore excursions and all aspects of the customer service operation. In 2000, she returned to the UK where she worked with Britannia Airways (now Thomson Airways) at Gatwick Airport in ground operations.
Finally, in 2004, she took up her current role of Port and Shore Excursion Operations Manager for Thomson Cruises - with responsibilities including shore excursion contracting, programme and delivery, and port operations for the 5 vessels Thomson Cruises operates. She is also heavily involved in the itinerary planning and port selection for all deployment areas.
Mark RobinsonPresidentINTERCRUISES SHORESIDE & PORT SERVICES
Intercruises Shoreside & Port Services is an experienced global business offering first class ground handling and port agency services to the Ocean and river cruise industry. Intercruises has over 300 port offices and operates in over 50 countries worldwide, providing turnaround, port agency, shore excursion and hotel reservation services.
After receiving a degree in tourism at the age of twenty, Mark embarked on his career overseas, working in Greece as a holiday rep for Thomson Holidays. Since then he has taken on a variety of different roles within the travel industry, including Regional Director Spain, Portugal & Cruise Operations for First Choice Holidays and Director of Ground Operations & Onboard Revenues for Festival Cruises. During his career Mark has been located in Spain, Africa, Portugal, Greece and Czechoslovakia. He now lives in Barcelona, Spain.
In 2003 Mark founded Intercruises Shoreside & Port Services as part of the TUI Travel PLC portfolio of brands. Since then Mark has overseen the growth of Intercruises from a one port ground handler to a global provider of cruise ship services.
Javier MarínItinerary Planning & Route Economics DirectorPULLMANTUR GROUP
Javier joined Pullmantur in 2011. Javier heads the Itinerary Planning & Route Economic Area for Pullmantur Cruises and Croisières de France since 2014. As such, he is responsible for strategy, development, refinement and maintenance of the unique portfolio of cruise products for Pullmantur and Croisières de France, brands of Royal Caribbean Cruises Ltd., the world's second largest cruise company. He leads the Product Managers team to develop the worldwide product portfolio strategy for each brand and market, as well as building the commercial strategy for each product and delivering solutions that will drive profitability improvement throughout an improved portfolio. Areas of focus include revenue enhancement, cost reduction, enhanced operational efficiency, and performance enhancement.
Prior to that, Javier was the Head the Corporate Strategy & strategic Project Management Office at Pullmantur, where he was in charge of development and execution of the Company’s strategic plan, assessing international markets opportunities and deploying customized go-to-market strategies to capture share in target markets, as well as managing the worldwide itinerary planning strategy.
Prior to joining to Pullmantur, Javier developed his career in the strategic consulting industry, leading projects on Strategy, Finance, Sales & Marketing areas in highly challenging industries. Javier worked at Deloitte and Accenture, being a founder member of the Travel & Leisure industry practice. He also worked at the M&A firm Ambers & Co, a spin-off of Arthur Andersen.
Passionate about tourism and strategy, Javier holds a bachelor's degree in Business Administration and a MBA.
Alessandro CarolloManager, Mediterranean Port OperationsROYAL CARIBBEAN - CELEBRITY CRUISES - AZAMARA CLUB CRUISES
Alessandro Carollo started his career in shipping almost 15 years ago, as a port agent for many kinds of ships such as ferries, cruises, dry bulk carriers and tankers. After a 7-year career in the port of Venice, he then moved to Inchcape Shipping Services to run their Hub office in Lugano, Switzerland providing a wide variety of centralized shipping agency services for some 3000 port calls/year worldwide (mainly north and south Europe). Within the same company he then moved back to Venice to take control of an operations team of 15 people, managing some 8000+ port calls a year both on the operational and financial perspective, where he could manage the selection and appointment of port agents, implement new procedures and policies and ensuring clients’ KPIs were met, leading as well a team of dedicated staff to control all the invoices coming from the local agents. He then got more responsibilities in his new role as General Manager of sales in Italy, where he was in charge to generate and maintain new customer relationships as well as perform market analysis and studies aimed at the acquisition/establishment of other companies in Italy and other Adriatic Countries.
Alessandro is now in charge of port operations for the three U.S. brands of RCCL (AZA, CEL & RCI) and his main goals are achieving operational excellence, improved profitability and guest satisfaction as well as identify and develop new destinations in the Mediterranean and Black Sea.
Helen CaronManaging DirectorTHOMSON CRUISES AND ISLAND CRUISES
Helen has been with TUI UK & Ireland for 14 years and was appointed Managing Director of Thomson and Island Cruises in January 2014. Prior to that has held an number of senior management roles with TUI including Director of Ireland, where based in Dublin she was responsible for managing the TUI mainstream strategy across the Tour Operator and Retail divisions in Ireland. She also held the role of Commercial & Trading Director, Distribution responsible for commercial relationships and delivery of sales across multiple distribution channels. During this time she successfully relaunched Cruise Deals, TUI UK & I cruise distribution brand. Prior to joining TUI, Helen worked in sales for Festival Cruises and Page & Moy. Thomson operates 4 ships in the Mediterranean and the Caribbean, Island Cruises is an all-inclusive ship sailing from Palma.
Jordi SuriñachProfessor of EconometricsUNIVERSITY OF BARCELONA
Tomás FernándezCommercial DirectorCROISIEUROPE SPAIN
Ricardo MenziesChairmanMERCY SHIPS SPAIN
Ricardo originally studied Business Analysis and Information Systems Design and worked for 12 years developing commercial systems for large corporations in both Europe and the Asia Pacific Region. For the last 20 years he has worked in the NGO world initially with youth social work and then for the last 16 years in humanitarian aid and development, primarily with Mercy Ships. He has worked in various capacities on three different Mercy Ships, both in Africa and Central America and was COO of the M/V Anastasis, which was at that time the organizations flag ship. He is currently chairman of the board of the Mercy Ships Foundation in Spain, is a qualified rescue diver, private yacht captain and an advanced emergency medical technician.
Serafín BlázquezPort Agency Manager MediterraneanINTERCRUISES - SHORESIDE & PORT SERVICES
Serafín has more than seventeen years of experience in port agency and is an expert in all aspects, including logistics, crew movements, transit visas and customs permissions. During his time at Intercruises Serafín has helped redefine the concept of port agency in the cruise industry, developing a more customized and personalized service, tailored to individual vessel and crew needs.
Ceylan ErziMarketing ManagerGLOBAL PORTS HOLDING
Ceylan Erzi is serving as Marketing Manager at Global Ports Holding, world’s largest cruise port operator, since 2014. She is responsible for coordinating marketing activities through 9 ports/terminals that GPH operates. She started her career in the hospitality industry and held various positions in luxury segment. She has a BA in Tourism Administration from Bosphorus University and masters degree in Management from EADA Business School.
Jorge NasarreHead of Planning and SustainabilityPORT AUTHORITY OF BALEARIC ISLANDS
Raúl BarrasoCommercial OfficerPORT OF HUELVA
José Antonio HermosoGeneral ManagerMUNDOMAR CRUCEROSPRINCESS CRUISES. CUNARD LINE
Jose Antonio started his career in the Cruise Industrie more than 25 years ago. His first position was in 1989 at “Cruceros del Mundo”, one of the first spanish Cruise Operators. He then move and from January 1991 was working at “Un Mundo de Cruceros” where have the position of Bussines Manager. After 15 years, in 2006, he founded is own Company, Mundomar Cruceros. His experience in the cruise industry has been growing and actually Mundomar Cruceros is in constant expansion with offices in Spain, Portugal and Mexico. Today Mundomar Cruceros is the leading Cruise Operator in the Spanish Cruise Industry.
Laurence MauriceDirector of the Southern Europe and Middle East region and CEOALLIANZ GLOBAL ASSISTANCE SPAIN
Laurence Maurice is CEO of Allianz Global Assistance Spain and South Europe & Middle-east regional manager.
She joined Allianz group in 1997 and occupied various local and group positions in France and Brazil.
Helge GrammerstorfManaging DirectorIG RIVER CRUISE
Marta Blanco QuesadaManaging DirectorTOURSPAIN
Jorge VilchesPresident and CEOPULLMANTUR GROUP
Jorge Vilches is President and CEO of Grupo Pullmantur worldwide and the person responsible for the company’s strategic management, growth and leadership.
He has devoted a large part of his career to the airline industry and has held different management positions, including CEO of the long-haul business unit, in the LATAM Group, Latin America’s leading aeronautical industry group.
Previously, Vilches held other leadership positions in Latin America as CEO of LAN Perú, Peru’s main airline, and as CEO of LAN Express, the group’s domestic operator in Chile.
Carlos Torres de NavarraVice President Commercial Port OperationsCARNIVAL CRUISE LINE
In his position Mr. Torres de Navarra has oversight of the Commercial Port Operations group with the following key responsibilities (scope that includes both home ports and ports of call):
• Gathering and integration of requirements for port strategies, agreements and operations, across all relevant functions within Carnival Cruise Line (CCL) and Corporate/sister lines, along with regular communications back to CCL and corporate stakeholders (key inputs from Itinerary Development, Nautical Operations, Embarkation, Corporate Global Port & Destination Development and executive management)
• Long term planning of ports strategy across regions
• Nurturing and managing day-to-day and long term relationships with port officials, port regulators, vendors and partners across regions
• Coordination, negotiation and execution of new or revised port agreements as well as related agreements with agents, vendors and partners
• Core representation and main point of contact for CCL with port and regional organizations such as the FCCA (Florida- Caribbean Cruise Association)
• Oversight and management of operations, service levels and quality control across CCL ports and related parties, with special attention to guest experience, crew experience, safety and compliance
• Financial oversight and cost management of port operations and contracts, with a strong objective of cost efficiency
• Management of CCL irregular operations, including oversight of the Port Ops Managers on Duty
Prior to joining CCL he spent five and half years at Carnival Corporation in the Global Port and Destination Development Department where he assisted the operating brands in the ever-growing area of port development, including offering new product deployment opportunities in areas such as Mexico, Baja, Caribbean and select U.S. Ports. He also has the overall departmental responsibility for all financial aspects of port projects. That area includes accounting/financial reporting, controls, policies, tax compliance, third party financing, budgets, auditing, and others. From Miami, he was also in charge of the Long Beach Cruise Terminal operations in California which has now been transferred to CCL under his leadership.
Prior to joining Carnival Corporation, he spent seven years with Royal Caribbean Cruises Ltd. as Assistant Treasurer involved in business development, liquidity and capital planning, financial risk management, acquisitions, as well as port development. Previously he spent seven years at W.R. Grace, a worldwide specialty chemical company, as Manager of International Finance, responsible for subsidiary capital planning and structuring for numerous subsidiaries in over 50 countries and two years at Bank of America in its corporate credit department.
Outside of Carnival, he serves on the Supply Chain Management Advisory Committee at Miami Dade College and the School of Business. The Committee’s objective is to give direction to the college’s goal of developing tomorrow's trade and logistics professionals today.
Mr. Torres de Navarra is originally from the South Florida area and earned his undergraduate and MBA from the University of Miami. He is married and has three sons. Outside activities include participation in Ironman Triathlons and other endurance events.
Marcus PuttichHead of Port OperationsTUI CRUISES
Marcus Puttich, a certified ship agent by the Hamburg Chamber of Commerce, started his career in the port agency department of Biehl & Company in the ports of Houston and New York. Before joining TUI Cruises in January 2014, Marcus received the degree Bachelor of Arts in Cruise Industry Management from the Bremerhaven University of Applied Sciences and graduated with a Master of Science with Distinction in Maritime Operations from the Liverpool John Moores University.
Mike HallHead of MarketingCRUISE & MARITIME VOYAGES
With a wealth of travel industry experience in retail sales, marketing and training, Mike has been with Cruise & Maritime Voyages since its beginning. For a short time, Mike was also involved in magazine publishing and feature writing. As Head of Marketing, he has driven CMV from zero position to becoming a recognised force in Ex-UK cruising. Well known throughout the UK travel industry and media channels, Mike is often called upon for comment and contribution. Mike was once a champion ballroom dancer and can still cut a stylish glide across the dance floor!
Adam SharpManager, Port Operations & Guest Port Services - UK, Northern Europe & Middle EastRCL CRUISES LTD
Adam has worked within the Cruise Industry for over 10 years first working for Carnival UK in a variety of roles, including onboard with Swan Hellenic, before joining Royal Caribbean Cruise Lines at the beginning of 2011 as the Port Operations Manager for the UK, Northern Europe and Middle East.
He is responsible for looking after the interests, requirements and Port costs of the companies three main brands, Royal Caribbean, Celebrity Cruises and Azamara Club Cruises as well as identifying new opportunities and destinations within the region. RCCL owns and operates 40 ships under five brands, including Pullmantur and CDF Croisieres de France.
Captain Michael McCarthyChairmanCRUISE EUROPE
Captain Michael McCarthy is the Commercial Manager for the Port of Cork Company Ireland, the current Chairman of Cruise Europe and past president of the Irish Institute of Master Mariners. He is a Class 1 Master Mariner and a UCC postgraduate in Management and Marketing. He has built up an extensive knowledge of the port and shipping sector over the last 44 years including many EU Funded initiatives from “Cruise Atlantic Europe” and “Celtic Wave” to Motorway’s of the Seas Projects such as “PROPOSSE” and “ATMOS” and “WESTMOS”.
Michael has served in many shipping roles from Deputy Harbour Master/ Port Security/ Operations and Terminal Manager; he was a Director/ Marine Surveyor with Sea Service, Marine Cargo Insurance Surveyors and served 14 years at sea with Irish Shipping from Cadet to Master.
Claire RichesManaging DirectorTRAVEL WAVES
Claire Riches is a marketeer with over 20 years of marketing experience within the Travel and Retail sectors.
Since November 2011, she has been the Owner and Director of Travel Waves Marketing, providing marketing and consultancy services for businesses in the travel, tourism, hospitality and retail industries. Travel Waves Marketing specialises in a wide range of marketing activities including e-mail and online marketing, social media, PR support, brand development and product and service launches.
Claire has a proven track record of getting results in business. Before Travel Waves Claire was Head of Marketing at Norwegian Cruise Line, where she was responsible for the development of integrated sales and marketing activity. Covering all marketing including campaigns, brochure production and launch, PR, sales events and conferences.
Prior to Norwegian Cruise Line, Ms. Riches served as Brand Marketing Manager at B&Q, a major European DIY home improvement retailer. In this position, Ms. Riches led the Marketing Communications team, ran national advertising campaigns for B&Q and developed Direct Marketing function including development of on-line contact strategies.
Earlier in her career, Ms. Riches also held various marketing roles at PC World, Somerfield, Dixon Motors, DSGi Business.
Bo LarsenVice-President Port Engagement & European Executive Partner MembersCLIA (Cruise Lines International Association)
Bo has spent much of his career working within travel including 20 years with the airline industry followed by several years with Cruise Baltic and the Cruise Copenhagen Network. He managed both associations and established Cruise Baltic as an internationally recognised brand which won a number of prestigious awards.
In 2014 Bo became Global Director of Port Engagement and Business Development for the Cruise Lines International Association (CLIA), the world’s largest cruise industry association with representation in North and South America, Europe, Asia and Australasia. In January 2015, Bo became CLIA’s Vice-President for Port Engagement & European Executive Partner Members in Europe.
He has extensive knowledge of the global port and destination sector and plays a key role in helping to develop CLIA’s strategic programme of benefits and events for member partners. Bo also manages CLIA’s Global and European Port & Destination Committees.
He is a regular contributor to industry events and can also be seen moderating on various panels.
Bo Larsen is a Certificate in Business Administration graduate from AVT Business School as well as a Stanford Executive Program graduate.
Javier Rodríguez SánchezPorts, Ground & Cruise Operations ManagerPULLMANTUR GROUP
Javier Rodríguez Sánchez is 35 years old. He holds a Nautical Studies degree and over more than 10 years experience within the Shipping & Cruise Industry.
Prior his current position he has worked as Deck officer onboard passenger ships. Also he has worked in various organizations such as Intercruises Shoreside & Port Services and at Maersk Line as Manager, within the Logistic department, both in Spain. Currently Javier is Port, Ground & Cruise Operations Manager at Pullmantur Group. His actual position involves the operational and financial responsibility for all Port Operations at Pullmantur Group, ensuring that all port services are performed according to the standards and policies of the company.
Raphael Von HeeremanSecretary GeneralCLIA EUROPE
Maribel RodríguezCountry Manager Spain,
Portugal & LATAMWORLD TRAVEL & TOURISM COUNCIL
Maribel Rodriguez joined WTTC as Country Manager in June 2014 to coordinate Madrid Global Summit 2015 and currently responsible for business development Spain, Portugal and LATAM areas.
Previously, Commercial Director for Travelodge Hotels Spain also served as Board Member of Madrid Hotels Association (AEHM) and member of the Commission of Tourism to promote Madrid destination.
Maribel has extensive experience in the commercial aviation industry managing the launch and implementation of Low Cost Airlines in the Iberian Market, such as Virgin Express, Go, EasyJet and Ryanair. She also served at Full Service Scheduled Airlines like GB Airways, Franchise partner of British Airways in Spain, Portugal and France. She has built an extensive network within the Travel and Tourism industry public and private sector.
Overall she accumulates over 15 years of sales, marketing, communication and commercial experience in Europe.
Executive Master in Business and Administration.
Alexander NappManaging DirectorPWL PORT SERVICES
After graduating from high school in 1984 Alex Napp, a native Hamburger, attended an apprenticeship at the Hamburg based shipowner H. Schuldt and graduated in 1988 with the German shipbrokers license specialized in tramp shipping. Directly after the graduation H. Schuldt offered him to work in the US based branch offices ECAM of the own container liner services DEPPE LINE in Houston, Texas where Alex Napp worked until 1990. During this time he worked as manager sales & marketing and controlling as well as attending all vessels locally as port agent. From 1991 till 1993 Alex Napp became head of marketing and sales at the Hamburg based liner agency D. Fuhrmann, Nisslle & Günther Nflg., Hamburg specialized in container traffics world wide. At the end of 1993 Alex Napp joined the Kiel based port agency network Sartori & Berger as head of the Kiel Canal division. Besides his duties at the Kiel Canal Alex Napp established Sartori & Berger as, at that time, leading German cruise agency and became general manager in 2000. In 2009 Alex Napp became managing director. In 2010 Alex Napp joined as managing partner the leading German port agency network Peter W. Lampke (PWL Group) headquartered in Hamburg. PWL is a specialized service provider to all fields of shipping with own divisions in chartering, tramp agency, freight forwarding, stevedoring, liner agencies and project cargo handling and of course cruise services from basic clearance to ground and shore excursions. Today PWL handles a majority of cruise lines calling German ports. With around 220 employees the PWL Group is presently one of the leading German service providers in shipping handling around 4500 calls per year in all German ports and the Kiel Canal.
José Luis SaavedraIndustrial EngineerEDEI CONSULTORES
Jose Luis Saavedra is an Industrial Engineer, specialized in Industrial Organization. Since 1978 he has undertaken research work as well as the development of projects and consultancy for organizations through the company EDEI CONSULTO¬RES, S.A. in which he currently holds the post of Senior Partner and CEO.
Within EDEI CONSULTORES, S.A. he has participated in or directed over 400 studies and research projects in various fields of the economy, public policy, marketing, the management of innovation, entrepreneurship, the generation of new business models, business viability and the management of resources pertaining to public and private organizations in several economic sectors, but especially within the tourist industry. He has been the Senior Partner responsible for all the projects related to mobility and public transport by land, sea and air undertaken by EDEI CONSULTORES S.A. on behalf of the operating companies and the public administration at municipal, island and regional levels. Since 2001 he has directed the studies related to Competitive Intelligence for Cruises in the Atlantic Islands.
José SennacheribboTour & Ground Operations ManagerBC AGENCY
Civil Engineer since 1993, Jose Sennacheribbo started in the industry more than 20 year ago. His experience in the cruise industry has been growing from the bottom to the top at the same speed and level as the group that he represents, BC AGENCY, nowadays one of the leading companies in Spain & Portugal and in constant expansion.Quality of services at the right rates has been always the" leiv motiv", inculcated by the founder of this family company.As tour and ground operations Manager, he has been leading the different teams who provide our personalized services to our guests, always sharing also his knowledge with local port authorities and other Entities as townhalls in Spain, to join forces and improve the multiple options and potential that Spain has as a Cruise destination country.
Claus BødkerDirectorCRUISE BALTIC & CRUISE COPENHAGEN NETWORK
Claus Bødker joined Cruise Baltic and Cruise Copenhagen Network in May 2014. He came from a position as CEO in a subsidiary to the National Lottery in Denmark. Claus has spent most of his career within the experience economy, including a management position with the leading Danish soccer club, F.C. Copenhagen.
In addition to the above, he brings with him 14 years of experience from the travel industry from companies such as KILROY travels, Thomas Cook and Hertz Denmark, where he was CEO.
Claus holds an MsC in Economics and Business Administration from Copenhagen Business School, an MBA from Henley Business School, and latest a Master in Experience Management from Roskilde University.
Ellen RüdigerMarketing ManagerHAMBURG CRUISE CENTER E.V.
Kate BonnerCommercial DirectorPORT OF CADIZ - ANDALUCIAN PORTS
For the last 4 years I have been lucky to work in the port of CADIZ, a small port in the very south of Spain, enjoying both the Med and the Atlantic coasts. We are delighted to have 300 cruise calls a year, and work hard to keep them and their passengers happy.
I not only deal with the cruise segment but also other port traffic which is diversified as in many other ports, so that keeps us all busy!.
Before that I worked 16 years in multinational companies in the container transport business.
Believe me the cruise industry is more fun than containers.
Airam DíazCommercial ManagerPORT AUTHORITY OF SANTA CRUZ DE TENERIFE - CRUISES IN THE ATLANTIC ISLANDS
Airam Díaz is the Commercial Manager of the Port Authority of Santa Cruz de Tenerife which manages five cruise ports.
In 2011, he joined the Port Authority after his position as Commercial Executive of Grimaldi Group and other companies related to the maritime and logistic business.
He has a master degree in Law and Maritime Business by the Universitat Politécnica de Catalunya and a Bachelor of Science, International Trade and Marketing by the University of Wales.
His wide range of responsibilities in the Port Authority are related to different maritime business areas such as cruises, bunker services, container terminals, marinas, offshore and oil platforms, logistic services…
He is an active member of the IAPH and ESPO Passenger Committees and is the member of the Medcruise Board of Directors responsible for Projects & Studies, besides his work in the Cruises Atlantic Islands association to promote the Canary, Cape Verde and Madeira Islands area as a cruise destination. Actually, he is really involved in the Tenerife New Cruise Terminal construction that will be ready in September 2016 to improve the deployment in the islands and with the Medcruise tender to “Develop guidelines for Cruise Terminal Investment, Planning and Design’.
Andy HarmerDirectorCRUISE LINES INTERNATIONAL ASSOCIATION (CLIA) UK & IRELAND
Andy completed his degree in Newcastle Upon Tyne and began his career as a lecturer in Economics and Business in the North East. Much of his subsequent career to date has been spent in the travel industry in a number of different roles.
After a period of travelling he joined a large call centre based travel agency in London in 1998 where he subsequently became Head of Sales with responsibility for the call centre and a large home-working division. His growing interest in the travel industry then took him to the Kenya Tourist Board as Sales and Marketing Manager.
Andy then joined the Association of Cruise Experts (ACE), the travel trade cruise training organisation where he established award winning training programmes for the cruise industry. He was able to utilise skills in training and marketing to grow the Association membership as the industry witnessed record numbers of cruises being taken by British holidaymakers.
In 2009 Andy became the UK Sales & Marketing Director for a number of cruise lines including Crystal Cruises and Paul Gauguin Cruises before returning to ACE two years later where he became the director of CLIA UK & Ireland which was formed by the integration of ACE and the Passenger Shipping Association.
One of his main achievements in this role has been CLIA UK & Ireland becoming the first organisation to be recognised for the excellent standard of its travel agent cruise training by the UK’s leading awards company in vocational education, City & Guilds.
Lluis GrauDirector Desarrollo Area CrucerosB THE TRAVEL BRAND
Francesc GrauOperation ManagerCREUERS DEL PORT DE BARCELONA
View the speakers of the last four years:
Neil PalombaPresidentCosta Crociere
Neil, Italian, 34 years old, joined Costa Crociere as Senior Vice President Hotel Operations & Guest Experience at the beginning of January 2014. In only one year, under Neil’s guidance, Costa achieved many improvements for Guests experience onboard. Together with his team, he substantially contributed to the success of the new flagship Costa Diadema, built by Fincantieri in Italy and entered into service at the end of October 2014.
Moreover he played a key role in developing the new Costa positioning, based on the concept of offering “Italy’s finest”, also implementing partnership with famous Italian brands like Illy, Barilla, Agrimontana, Luigi Biasetto and Guido Gobino. Neil and his team’s contribution included also Costa neoCollection, the new “slow cruising” style launched by Costa onboard smaller ships, and important innovations regarding food & beverage, onboard entertainment and new products designed to engage guests. He’s innovative and energetic, passionate and success oriented. In his position he will guide the organization to secure a profitable future through the delivery of innovative and customer oriented solutions with passion, style and quality.
Before Costa, Neil gained tremendous experience in the cruise industry covering different on-board positions and becoming project manager with MSC Cruises new builds department in 2001, in charge of coordinating all the departments involved in the new shipbuilding projects. In 2006 Neil was appointed Chief Operating Officer of MSC Sales and Marketing office based in Fort Lauderdale, overseeing USA, Canada, Caribbean and Mexico. In 2010 he was appointed Corporate Operating Officer based in Geneva, with the strategic goal of optimizing profit by establishing performance parameters and developing new destinations including supervision of the entire South Africa operation.
From 2010 to 2013 he was also Chairman of the Ports and Infrastructure Sub-Committee of European Cruise Council, representing the main European cruise lines (now CLIA Europe).
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