social programme

Conference and

ICS 2018

This programme is subject to changes and amendments

 

26th NOVEMBER

19.00 WELCOME RECEPTION (By invitation) Exclusively for speakers, sponsors and media

 

27th NOVEMBER

08.00 - 08.45 REGISTRATION

 

09.00 - 09.30 INAUGURATION OF THE INTERNATIONAL CRUISE SUMMIT 2018

Ornella Chacon, President SPANISH STATE PORTS

Héctor José Gómez Hernández, General Director TURESPAÑA

Marta Blanco, General Manager of Tourism MADRID REGIONAL GOVERNMENT

Iván González, Director de Atención e Información Turística MADRID CITY COUNCIL

Virginia López, CEO CRUISES NEWS MEDIA GROUP

 

09.30 - 10.00 INTERVIEW GUEST OF HONOUR

Manfredi Lefebvre d'Ovidio, Executive Chairman of SILVERSEA CRUISES

Interviewed by Virginia Lopez, CEO CRUISES NEWS MEDIA GROUP

 

10.00 - 11.20 Session 1: 2019 - SMOOTH SAILING OR MAKING WAVES IN THE INDUSTRY

Moderator: Olga Piqueras, MD INTERCRUISES SHORESIDE AND PORT SERVICES

Chris Theophilides, CEO CELESTYAL CRUISES

Massimo Brancaleoni, Senior VP World Wide Sales COSTA CRUISES

Douglas Prothero, CEO THE RITZ-CARLTON YACHT COLLECTION

Richard J. Vogel, President & CEO PULLMANTUR CRUISES

Mario Ferreira, CEO MYSTIC INVEST

Kevin Bubolz, Managing Director Europe NORWEGIAN CRUISE LINE

Achille Staiano, Vice President Global Sales MSC CRUISES

11.20 - 11.50 Coffee Break / Sponsored by

 

11.50 - 12.00 KEYNOTE SPEECH

David Dingle, Chairman CLIA EUROPE AND CARNIVAL UK

 

12.00 - 12.15 Presentation: THE EVOLUTION OF SAGA CRUISES

James Langley, Director of Marine and Technical Operations SAGA CRUISES

 

12.15 - 13.30 Session 2: CAN CRUISE LINES, PORTS, TERMINALS AND SERVICES KEEP UP WITH THE GROWTH OF THE INDUSTRY/VESSEL SIZE?

Sponsored by

 

Moderator: Alexander Napp, Managing Director PWL PORT SERVICES

Gianluca Suprani, Head of Global Port Development & Shore Activities MSC CRUISES

Remco Buis, Senior Vice President Port Operations & Development CARNIVAL MARITIME

Hugues Lamy, Director Port Operations V.SHIPS LEISURE

Steven Young, VP Port & Shore Operations CARNIVAL UK

Tine Nathalie Oelmann, Director Destination Management & Operations TUI CRUISES

Ukko Metsola, Vice President Government Relations ROYAL CARIBBEAN CRUISES LTD

 

13.30 - 13.50 Coaching session: ACTING TECHNIQUES FOR BUSINESS

Stany Coppet, Actor and Coach

 

13.50 - 15.10 Lunch

 

15.10 - 15.25 Presentation: THE X FACTOR - SELLING CRUISES

Robin Deller, CEO IMAGINE CRUISING

 

15.25 - 15.35 NGO space: SOS MÉDITERRANÉE

Marc Carbonell, Rescue and Search Team

 

15.35 - 16.45 Session 3: THEMED CRUISES, SPECIAL EVENTS, ENTERTAINMENT AND FESTIVALS. HOW DO THEY IMPROVE SHIP OCCUPANCIES AND GUEST SATISFACTION, AND HOW CAN DESTINATIONS GET INVOLVED?

Moderator: David Selby, Managing Director TRAVELYIELDS LTD.

Robin Deller, CEO IMAGINE CRUISING

Mike Hall, Head of Marketing CRUISE & MARITIME VOYAGES

Keith Blundell, Director BLUE CHIP TOURISM

Susannah Daley, Founder, CEO and Creative Director PEEL ENTERTAINMENT GROUP

Sacha Rougier, Managing Director CRUISE GATE HAMBURG

 

16.45 - 17.00 Presentation: NEW PROJECTS IN BUSINESS - NORWEGIAN YACHTS

Ulf Henrick Wynnsdale, CEO NORWEGIAN YACHT VOYAGES

17.00 - 17.30 Coffee Break / Sponsored by

 

17.30 - 18.10 Presentation: VIRTUAL REALITY IN CRUISE BUSINESS - PRESENTING COSTA SMERALDA

Massimo Colautti, CEO SIMCOVR

Massimo Brancaleoni, Senior VP World Wide Sales COSTA CRUISES

 

18.10 - 18.30 ICS TALKS

Mário Ferreira, CEO MYSTIC INVEST

 

18.30 Closing

 

20.00 - 22.00 PARTY AND DINNER (By invitation only) Exclusively for speakers, sponsors and media - Moby Dick Club, live music

Sponsored by

 

22.00 - 24.00 Open for rest of delegates - Moby Dick Club

 

 

28th NOVEMBER

09.00 - 09.02 Intro

Luis de Carvalho, CEO BERMELLO AJAMIL & PARTNERS EUROPE

 

09.02 - 09.30 PRESIDENT ON PRESIDENT

Airam Diaz Pastor, President MEDCRUISE

Michael McCarthy, President CRUISE EUROPE

 

09.30 - 09.45 Presentation: VARIETY CRUISES - YACHTS ON CRUISING

Diogenis Venetopoulos, Vice President Sales - Partner VARIETY CRUISES

 

09.45 - 11.00 Session 4: NAVIGATING INTO THE SPOTLIGHT- DIFFERENTIATORS WITHIN THE LUXURY MARKET

Moderator: Liz Gammon, General Manager TVG TRAVEL

Alfredo Spadon, Managing Director Europe and Asia SILVERSEA CRUISES

Diogenis Venetopoulos, Vice President Sales - Partner VARIETY CRUISES

Jannicke D. Rognstad, Vice President SEADREAM YACHT CLUB

Juan Rodero, CEO STAR CLASS

Zeljka Galik Cimic, Product Development Manager SCENIC OCEAN CRUISING

Carmen Morosan, Global Shore Excursions Manager INTERCRUISES SHORESIDE & PORT SERVICES

11.00 - 11.30 Coffee Break / Sponsored by

 

11.30 - 11.45 Presentation: CRUISING TOWARDS SUSTAINABILITY

Esther Mallach, Partner ARNECKE SIBETH DABELSTEIN

 

11.45 - 12.00 Presentation: DESTINATION EXPERIENCE ACCORDING TO FRED OLSEN

Martin Lister, Head of Itinerary Planning & Destination Experience FRED. OLSEN CRUISE LINES

 

12.00 - 12.15 Presentation: TBA

 

12.15 - 13.45 Session 5: PASSENGER EXPERIENCE - WHAT DOES IT REALLY MEAN? WHAT IS ITS REAL IMPACT? AND HOW MUCH DO WE CARE?

Moderator: Mark Robinson, Chief Commercial Officer GLOBAL PORTS HOLDING

Linda-Marie Högsten, Manager Land Adventures SEADREAM YACHT CLUB

James Langley, Director of Marine and Technical Operations SAGA CRUISES

Martin Lister, Head of Itinerary Planning & Destination Experience FRED. OLSEN CRUISE LINES

Chris Coates, Group Commercial Director CRUISE & MARITIME VOYAGES

Ana Belén Fernández, Marketing Director PULLMANTUR CRUISES

Sander Groothuis, Director Maritime Operations THE RITZ-CARLTON YACHT COLLECTION

 

13.45 MASTER ICS ANNOUNCEMENT AND CLOSING

Virginia López, CEO CRUISES NEWS MEDIA GROUP

Luis de Carvalho, CEO BERMELLO AJAMIL & PARTNERS EUROPE

 

Issues addressed in the last seven years:

• Onwards & upwards - What’s next for the cruise industry?

• Brexit in the european tourism scene

• The role of marketing & sales in the itinerary deployment process

• The future of land programs

• Supply chain - Logistic and procurement in cruise companies

• New trends in passenger logistic in ports and terminals wordlwide

• Port development, logistics and cruise operations

• Cruise crew & recruitment

• Ship order book - Implications

• With 70 ship on the way - How to get more passengers?

• Passenger’s time. Who is the cruise passenger

• Expansion of cruise deployment

• Cruise industry growth - Impact in the markets and destinations

• Challenges of the cruise industry

• Safety in the industry, review of procedures and safeguards to remain the safest tourist industry

• Itineraries, the map of new demand, review of pricing policy, industry profitability and on-board spending

• Creation of cruise destinations. Keys to greater competitiveness

• Relationship between Ports and Destinations. The role of each

• The offer from tourist destinations. What are Cruise Lines looking for?, passenger desires, What are destinations offering?

• Image of Spain as a destination for cruise ships: How does the industry really look, What do we need to improve?

• Segments of the industry on the rise: Premium and Luxury Cruises

• The Iberian Peninsula, a common focal point for the itineraries in the Mediterranean and the Atlantic

• Behavior of cruise passengers: how they take decisions

• Sale of the cruise product, the role of agencies and the growth of online

• Relationship between Cruise companies and distribution channels

• The industry and its relationship to Social Networks and 2.0

• Cruise Terminals

• Logistics and procurement in a cruise line

• Economic impact of the cruise industry

• Marketing and Communications

• Crew recruitment

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of previous editions

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27 & 28

November 2018

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27 & 28

November 2018

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27 & 28

November 2018

MADRID