Conference & social programme

This programme is subject to changes and amendments

 

 

26th NOVEMBER

 

19.00 Speakers and Sponsors Meet & Greet Reception (By invitation)

Sponsored by Port de Barcelona

 

20.30 CLIA Spain Annual Dinner 2019 (Hotel Wellington - By invitation)

 

 

27th NOVEMBER

 

08.00-8.45 REGISTRATION AND BADGES

 

09.00-9.30 INAUGURATION OF THE INTERNATIONAL CRUISE SUMMIT 2019

 

09.30-09.40 INTRODUCTION

David Selby, Managing Director TRAVELYIELDS LTD (Director of the Conference)

Tomas Matesanz, Chief Communication Officer & Senior Advisor CRUISES NEWS MEDIA GROUP

Virginia López Valiente, CEO CRUISES NEWS MEDIA GROUP 

 

09.40-10.00 Presentation: CROSS CULTURAL COMMUNICATION IN A GLOBALISED WORLD

Sam Gratton, CEO GRATTON COMMUNICATIONS

 

10.00-11.20 Session 1: INDUSTRY TRANSFORMATION

Today, the global cruise industry continues to be successful through the expansion of source markets and a highly buoyant new-building programme driving increased innovation across all sectors. However, challenges exist on the environmental and political landscape, not to mention the changes in distribution following the demise of Thomas Cook. What are the latest successes and how do we sustain smooth sailing into the future?

Moderator: Olga Piqueras, Managing Director INTERCRUISES SHORESIDE AND PORT SERVICES

Richard J. Vogel, CEO & President PULLMANTUR CRUISES

Massimo Brancaleoni, Senior Vice President Global Sales COSTA CRUISES 

Kevin Bubolz, Managing Director Europe NORWEGIAN CRUISE LINE

Chris Hackney, Managing Director MARELLA CRUISES

Tony Roberts, Vice President UK & Europe PRINCESS CRUISES 

Achille Staiano, Vice President Global Sales MSC CRUISES

 

11.20-11.30 KEYNOTE SPEECH

Marta Blanco, President CEOE INTERNATIONAL and President of CEOE TOURISM, CULTURE and SPORT

CEOE - Confederation of Employers and Industries of Spain

 

11.30-12.00 COFFEE BREAK

Sponsored by Intercruises Shoreside & Port Services

 

 

12.00-12.30 ICS TALKS

Emre Sayin, CEO GLOBAL PORTS HOLDING    

 

12.30-12.50 Presentation: MEASURING "QUALITY" ACROSS DIFFERENT TYPES OF SHIP

Douglas Ward, Author BERLITZ CRUISING AND CRUISE SHIPS, and BERLITZ RIVER CRUISING IN EUROPE AND THE USA

 

12.50 -13.00 Presentation: SILVERSEA'S S.A.L.T PROGRAMME

Barbara Biffi, Vice President Brand SILVERSEA CRUISES

 

13.00-14.00 Session 2: FOOD GLORIOUS FOOD

More and more cruise lines are using Gastronomy as a marketing concept. How successful has this been, how has experience for guests improved and how can local suppliers play a part in enhancing guest experience at destinations.

Moderator: Adam Coulter, Managing Editor CRUISE CRITIC UK

Barbara Biffi, Vice President Brand SILVERSEA CRUISES

Patricia Palacios, Under-Secretary of Markets, Investments and International Relations MINISTRY OF TOURISM OF ECUADOR

Helen Beck, Vice President, International Sales and Marketing CRYSTAL CRUISES

Benny Weidacher, Vice President Ship Operations PULLMANTUR CRUISES

 

14.00-15.15 NETWORKING LUNCH

 

15.15-15.45 EXECUTIVE ON EXECUTIVE

Tine Nathalie Oelmann, Director Destination Management & Operations TUI CRUISES

Jacqui Nobile, Senior Destination Services Operations Manager MARELLA CRUISES - TUI GROUP

 

15.45-16.00 MASTER ICS - ROUND OF QUESTIONS

David Selby, Director of the Conference

 

16.00-16.15 Presentation: FROM HISTORY TO INNOVATION IN CRUISE SHIP DESIGN

Carlos Reyes, Managing Partner TOMAS TILLBERG DESIGN

 

16.15-16.30 Presentation: NEW CRUISE COMPANY IN BUSINESS - BLUE WORLD VOYAGES

Gene Meehan, Chairman BLUE WORLD VOYAGES

Fredy Dellis, CEO BLUE WORLD VOYAGES

 

16.30-17.30 Session 3: FROM CONCEPT TO CHRISTENING - BRINGING A SHIP TO THE MARKET

Sponsored by Port of Vigo

 

Creating a cruise ship is a complicated business with many stakeholders having to work together to extremely tight deadlines. What are the key challenges and how do we continue to bring relevant new features and facilities that influence guests’ cruise purchase decision?

Moderator: Tomas Matesanz, Chief Communication Officer & Senior Advisor CRUISES NEWS MEDIA GROUP

Carlos Reyes, Managing Partner TOMAS TILLBERG DESIGN

Douglas Ward, Author BERLITZ CRUISING AND CRUISE SHIPS, and BERLITZ RIVER CRUISING IN EUROPE AND THE USA

Arnaud Le-Joncour, Commercial & Marketing Director CHANTIERS DE L´ATLANTIQUE

Trevor Young, Vice President New Buildings MSC CRUISES

Gene Meehan, CEO BLUE WORLD VOYAGES

 

17.30 CLOSING OF THE 1ST DAY

 

20.00-21.30 PARTY AND DINNER (By invitation) - Exclusively for speakers, sponsors and media

Sponsored by Verlio Shipping

 

 

28th NOVEMBER

 

09.00-09.02 Intro

David Selby, Director of the Conference

 

09.02-09.30 “UNDER THE SPOTLIGHT” WITH OUR GUEST OF HONOUR

Wybcke Meier, CEO TUI CRUISES

In discussion with Virginia López Valiente, CEO CRUISES NEWS MEDIA GROUP

 

09.30-09.45 Presentation: THE BUSINESS CYCLE IN THE CRUISE INDUSTRY

Prof. Alexis Papathanassis, Chairman of the CRUISE RESEARCH SOCIETY and Co-Director of the INSTITUTE FOR MARITIME TOURISM, BREMERHAVEN UNIVERSITY OF APPLIED SCIENCES

 

09.45-10.00 Presentation: MONITORING THE TOURIST FLOWS IN A CITY

Ignacio Barrios, CEO KIDO DYNAMICS

 

10.00-11.00 Session 4: DATA - THE NEW GOLD!

Data driven cruise lines race to gain advances over their competitors by using insights for more targeted marketing, yield and revenue management, and personalization. Similarly, connectivity at sea is becoming more cost effective and allowing the transfer of a much higher volume of data between ship and shore. How far can technology shape the cruise industry of the future?

Moderator: Ian Richardson, CEO and Co-Founder THEICEWAY

Mike Hall, Head of Marketing CRUISE AND MARITIME VOYAGES

Esther Arnalte, IT Manager INTERCRUISES SHORESIDE & PORT SERVICES 

Clare Ward, Director of Product and Customer Services FRED OLSEN CRUISE LINE

Tony Roberts, Vice President UK & Europe PRINCESS CRUISES

Luca Pronzati, Chief Business Innovation Officer MSC CRUISES

Adam Sharp, Head of Business Development EMEA ROYAL CARIBBEAN CRUISES

 

11.00-11.15 Presentation: An Analysis of the new-build order book and the assessment of the impact for destinations

David Selby, Managing Director TRAVELYIELDS LTD.

 

11.15-12.20 Session 5: OVERCOMING THE LATEST CHALLENGES IN PORTS AND DESTINATIONS

Sponsored by MEDCRUISE

The industry has recently faced a number of challenges in ports and destinations, ranging from increasing tourist taxes, congestion, over-tourism, and emissions to name but a few. Our final session brings together a top panel of cruise operations specialists to tell of their experiences and to discuss solutions going forward.  

Moderator: Carla Salvadó, Director of Cruise Marketing GLOBAL PORTS HOLDING

Maite Casas, Senior Manager Port Operations & Ground Handling PULLMANTUR CRUISES

Spyros Almperty, Senior Director Port Operations SILVERSEA CRUISES

Mar Pérez, Director of Cruise BARCELONA PORT

Alessandro Carollo, Director Port Services ROYAL CARIBBEAN CRUISES LTD. 

Sander Groothuis, Director Port Operations CARNIVAL UK (P&O AND CUNARD)

Dick de Graaff, Director PASSENGER TERMINAL AMSTERDAM 

 

12.20-12.30 MASTER ICS - WINNER ANNOUNCEMENT

David Selby, Director of the Conference

Tomas Matesanz, Chief Communication Officer & Senior Advisor CRUISES NEWS MEDIA GROUP

Virginia López Valiente, CEO CRUISES NEWS MEDIA GROUP

 

12.30 PULLMANTUR NETWORKING BRUNCH

Sponsored by Pullmantur Cruceros

 

13.30 CLOSING

See the full programmes of previous editions

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Information and queries:

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(10.00 / 14.00 hrs)

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27 & 28

November 2019

MADRID

27 & 28

November 2019

MADRID